Refund & Returns Policy

Last Updated: September 11, 2026

At Northpark Containers, we are committed to providing accurate product information and delivering shipping containers and related products in accordance with the applicable order documentation.

This Refund & Returns Policy explains the circumstances under which cancellations, returns, exchanges, and refunds may be available. This policy applies together with our Terms & Conditions and any product-specific terms stated on the customer’s invoice, Proforma Invoice, quotation, or order confirmation.

1. Return Period

Unless otherwise stated for a particular product, customers may request an eligible return within 30 calendar days from the date the product is delivered and off-loaded at the delivery location.

A return request does not automatically constitute approval of the return. All returns are subject to review and the eligibility requirements described in this policy.

Certain products may be subject to different return conditions or may not be eligible for return due to their size, configuration, customization, installation, or other characteristics. Any applicable product-specific restrictions will be communicated where applicable.

2. Return Eligibility

To qualify for an approved return, the container must generally remain in substantially the same condition in which it was delivered and must not have been materially altered, damaged, or modified after delivery.

Conditions That May Make a Container Ineligible for Return

A return may be denied if the container has been materially modified or altered after delivery, including but not limited to:

• Cutting doors, windows, vents, or other openings
• Welding or structural modifications
• Painting or applying permanent coatings
• Installing electrical or plumbing systems
• Installing insulation or interior finishes
• Significant flooring modifications
• Installing fixtures or equipment that materially change the original condition
• Other permanent alterations

Normal signs of use or minor cosmetic characteristics that were present at delivery do not necessarily make a container defective or eligible for a return.

3. Defective, Incorrect, or Misrepresented Products

If Northpark Containers confirms that a product:

• Has a qualifying structural defect;
• Does not meet the applicable condition standard represented at the time of sale;
• Is materially different from the product ordered; or
• Was delivered in an incorrect size, grade, or configuration,

we will review the circumstances and determine an appropriate resolution.

Depending on the nature of the issue, the available resolution may include:

• Repair of the product;
• Replacement or exchange;
• Partial refund where appropriate; or
• Full refund.

For Wind & Watertight (WWT) containers, qualifying issues may include significant structural openings or water intrusion that are inconsistent with the condition represented at the time of sale.

Minor dents, scratches, surface rust, paint variations, and other normal cosmetic characteristics associated with used containers are not necessarily considered defects.

4. Change-of-Mind Returns

Eligible non-defective containers may be returned within the applicable return period, provided that the container satisfies all return-condition requirements.

Because shipping containers are large industrial products requiring specialized transportation, customers are responsible for return transportation costs for approved change-of-mind returns.

A 15% restocking fee may also apply to approved change-of-mind returns.

The restocking fee covers reasonable costs associated with inspection, handling, administration, processing, and returning the product to available inventory.

5. Return Transportation

Due to the size and weight of shipping containers, returns require appropriate commercial transportation and specialized equipment.

Standard parcel or consumer shipping services cannot be used for container returns.

Customer-Requested Returns

For an approved change-of-mind or other non-defective return, the customer is responsible for:

• Return freight or transportation costs;
• Any applicable access or pickup charges;
• The applicable restocking fee; and
• Any other charges disclosed and agreed upon before the return is arranged.

Free standard outbound delivery, when included with the original purchase, does not include free return transportation for non-defective returns.

Defective or Incorrect Products

If Northpark Containers confirms that the product is defective, materially misrepresented, or incorrectly supplied, Northpark Containers will coordinate the approved return transportation and cover the applicable approved return freight costs.

6. How to Request a Return

To request a return, please follow these steps:

Step 1 — Contact Northpark Containers

Contact us by email at [email protected] or by telephone at +1 (980) 361-6603.

Please provide your order number or Order ID and briefly explain the reason for the return request.

Step 2 — Provide Documentation

Where applicable, provide clear photographs showing:

• The entire container;
• The container’s current condition;
• Any reported defect or damage;
• The container identification markings, if available; and
• Any other information reasonably requested by our team.

Step 3 — Review and Authorization

Our team will review the request and supporting documentation.

If the return is approved, we will provide return instructions and, where applicable, a Return Authorization Number (RAN).

Customers should not arrange or return a container without receiving prior return authorization from Northpark Containers.

Step 4 — Freight Pickup

Once the return has been authorized, the appropriate transportation arrangements will be coordinated based on the applicable return responsibility.

7. Restocking Fees

Change-of-Mind Returns

An approved change-of-mind return may be subject to a 15% restocking fee, in addition to customer-responsible return transportation costs.

Defective or Incorrect Products

No restocking fee will be charged when Northpark Containers confirms that the return is required because of a qualifying defect, material misrepresentation, or incorrect product supplied by Northpark Containers.

8. Exchanges

Eligible products may be exchanged where reasonably available.

If a customer requests an exchange because they selected a different size, grade, condition, or product after purchase, the exchange may be treated as a voluntary change-of-mind transaction.

Any applicable:

• Price difference;
• Return freight;
• New delivery costs;
• Restocking fee; or
• Other applicable charges

will be communicated to the customer before the exchange is processed.

If an exchange is required because Northpark Containers supplied an incorrect or qualifying defective product, applicable exchange and transportation costs will be covered by Northpark Containers.

9. Refunds

Once an approved returned product has been received and inspected, Northpark Containers will determine the final refund amount in accordance with this policy and the applicable order documentation.

Refund Amount

For an approved non-defective return, the refund may be reduced by applicable:

• Restocking fees;
• Return transportation costs;
• Customer-authorized charges; or
• Other applicable deductions disclosed under this policy.

For a confirmed defective or incorrectly supplied product, Northpark Containers will provide the applicable refund or other agreed resolution without a restocking fee.

Refund Processing

Approved refunds will generally be processed within 10 business days after the returned product has been received and inspected.

Because Northpark Containers currently accepts payment primarily by wire/bank transfer, refunds for wire-transfer purchases may be returned by bank transfer to an account or payment destination reasonably verified by Northpark Containers.

Bank processing times may vary and are outside Northpark Containers’ control.

10. Refusal of Delivery

Customers are encouraged to inspect their container at delivery whenever it is safe and practical to do so.

If the delivered container appears to be materially inconsistent with the ordered size, grade, or condition, customers should contact Northpark Containers immediately and, where possible, notify the delivery driver before the container is off-loaded.

If Northpark Containers confirms that an incorrect or materially non-conforming product was delivered and the shipment is refused before off-loading, Northpark Containers will review the circumstances and provide the applicable refund or replacement arrangement.

A customer who refuses a correctly supplied product solely because of a change of mind may be responsible for applicable transportation, cancellation, or restocking costs.

11. Delivery Damage

If damage is discovered during or immediately following delivery, customers should document the condition with photographs and notify Northpark Containers as soon as reasonably possible.

Please retain:

• Photographs of the damaged area;
• Photographs of the entire container;
• Delivery documentation;
• Any notes or observations made at the time of delivery; and
• Other relevant information requested by Northpark Containers.

We will review the circumstances and coordinate with the applicable carrier or logistics provider where necessary.

12. Non-Returnable or Restricted Products

Certain products may not be eligible for return or may be subject to special return conditions because of their configuration, customization, installation, special ordering, or other circumstances.

Where applicable, these restrictions will be disclosed in the product description, quotation, invoice, Proforma Invoice, order confirmation, or other written communication before the order is finalized.

13. No Unauthorized Returns

Customers must receive return authorization before arranging the return of a container.

Northpark Containers is not responsible for transportation arrangements made independently by the customer without prior authorization.

Unauthorized returns may be refused or may result in additional transportation, storage, or handling costs.

14. Contact Information

For return requests, refund questions, exchanges, delivery issues, or other concerns regarding your order, please contact:

Northpark Containers
Address: 198 Davis St, Mt. Olive, NC 28365
Phone: +1 (980) 361-6603
Email: [email protected]

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed